Let’s fix your town
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Terms of use

Version of 14 October 2026 · HeyLetsFix is in a pilot phase.

1. What HeyLetsFix is

HeyLetsFix is a free public map of problems in public space (potholes, broken street lights, illegal dumping and the like) that stay on the map until they are actually fixed. The service is provided by Innovatica Technologies FZ-LLC (contact: info@innovatica.ai). It is in a pilot phase: features may change, and the service may be suspended or discontinued.

HeyLetsFix is not a public authority and does not guarantee that a reported problem will be fixed. A "fixed" status rests on people's evidence and confirmations, not on our own inspection.

HeyLetsFix is not for emergencies. Gas, fire, injuries, danger to life: call the emergency services now.

2. Who may use it

Anyone may view the map. Reports and other actions need an account: you must be at least 16, and one person may hold one account.

3. Rules

  1. A report is about one problem in public space only.
  2. No politics, and no calling out people, parties or officials.
  3. No recognisable faces, number plates or private yards in photos. Before sending, you can blur them by tapping the photo.
  4. Report only on the spot, with a photo taken then and an accurate position. Do not send false or exaggerated reports.
  5. Reports are public, and the location can show where you were.
  6. Emergencies do not belong here — call the emergency services.

Also forbidden: harassment, offensive or unlawful content, reports targeting a person instead of an object (parking, neighbours, noise), using several accounts to get around limits, and automated posting.

4. Publication and review

A report is public as soon as you send it: its location, the type of problem and the case's state. The photo is published at once for established accounts (after three reports whose photo a reviewer published, or accepted fix, dispute or reopen reports — or after 14 days and one of them), responsible services, reviewers and seeding volunteers. A new account's photo is first looked at by a reviewer, as a rule within 12 hours and at most 24.

You may add a short note (up to 80 characters) on where exactly the problem is — for example "under the bridge, park side"; for an "Other problem" it is required and describes the problem. The note may only say where: no names or details about people, no insults, politics or adverts. An AI checks it before it is published: a note it does not accept cannot be sent (send another one, or the report without it), and one it is unsure about is first looked at by a reviewer. The note is public with the report. You can change it for 24 hours after the report and clear it at any time; other users cannot change it.

A reviewer may take a photo down — the case then stays on the map without it — or remove the whole report, always with a reason from a fixed list. When a photo is taken down, the reason shows on the case; a removed report leaves the map, and its reporter is told the reason. When an established account's report is removed, a reviewer looks at all its photos first for the next 30 days. A report removed as misuse (fake, a joke or offensive) moves you one step up, within a year: a warning the first time, then a ban on reporting and taking part for 7 days, then 30 days, and after that a permanent ban. Serious misuse (pornography, hate, threats) skips the warning and brings a ban of at least 30 days, and an administrator may ban an account that breaks these terms permanently, with a written reason. A ban also covers the phone the report came from, and stays if the account is deleted. While banned you can look at the map and answer on your own cases (still there, fixed or not, withdraw), and you can leave any case. Anyone can flag a report (“Report misuse”); a reviewer decides whether it is misuse; we tell you about a warning, a ban and its length by e-mail, and if you think it is a mistake you can write to info@innovatica.ai. We may also restrict an account's actions or close an account that breaks these terms.

Anyone can report a photo: with "Report this photo" on the case or, without an account, with a takedown request. If a public photo shows you, your property, faces, number plates or private space, or is inappropriate, we take it down at once while a reviewer decides — unless a reviewer already checked it and kept it after an earlier report; then they look again. A takedown request saying the photo shows you or your property always takes it down at once. A request without an account is looked at within 72 hours (aim: 24) and the decision is sent to the address given.

A photo taken with “It's fixed”, “Not fixed” or “Broken again”, and a service's after-photo, are part of the case's history. Before sending, a detector checks it and the app blurs the faces, plates and phone numbers it finds; such a photo is public on the case. If the check does not work, only the people on the case, the service and the reviewers see the photo. When a reviewer takes the case's photo down, these go too.

Reviewers do not work for responsible services or political parties. The platform takes no political position and treats all users and all responsible bodies alike.

5. Responsible-service accounts

A responsible-service account (city services, water utility, roads and the like) cannot be taken by oneself: an administrator assigns it to a person they have verified works for that service — through an official e-mail address and a call to the service's publicly listed number, never a number from the request. Actions from that account (acknowledging, scheduling, declining with a reason, reporting a fix with a photo) are public under the service's name, never the person's, and count as the service's actions. The person using it confirms they are authorised to act for the service and will tell us when they stop working there. A fix reported by a service is confirmed by people on the spot, or holds after 21 days without a dispute; a service cannot close a case alone. An administrator may revoke a service's or a staff member's access at any time, with a recorded note, and we say so by e-mail. Service accounts are free and offered to every service alike, whoever is in power.

6. Your content

Your photos and reports remain yours. By sending them you give us a free, non-exclusive and perpetual permission to store, publish and display them as part of the public record, including in aggregate reports, also after you delete your account (then with no link to you). You confirm that you took the photo yourself.

7. Liability

The service is provided "as is", without a guarantee that it always works or that all data is accurate, since users enter it. To the extent the law allows, we are not liable for loss arising from reliance on the map's data. You are responsible for the content you send.

Photos are checked automatically by a detector and by artificial intelligence: they blur faces, plates and the other personal details on our blur list, and recognise the type of problem. With every report a reduced copy of your photo is sent — before blurring — to those services, as described in the Privacy notice. A photo the AI judges unusable (for example a selfie or a person as the subject) is not accepted. Recognition can be wrong; you choose what is really in the photo and, if nothing fits, another type. Reports per day are limited per account and per phone, and the app has an overall daily capacity: once it is full, new reports are taken again from the next day.

8. Privacy

How we handle data is described in the Privacy notice.

9. Changes

When these terms change materially we will update the version date and ask you to accept them again before your next report. You can delete your account at any time.